by Keith Talbot | Aug 17, 2023 | Communications, Digital Workplace
In a recent survey conducted by PwC, 73% of customers said that customer experience (CX) drives buying decisions. CXsync was created to address these challenges and to provide enterprise-level contact center solutions for businesses of all sizes. A hosted Contact...
by Neal Marksberry | Aug 10, 2023 | Communications, Digital Workplace
According to Gartner, 39% of knowledge workers globally will work remotely by the end of 2023. Additionally, they predict 51% of U.S. workers will continue working in a hybrid environment, with 20% transitioning into full-time remote status. In their words, hybrid...
by Neal Marksberry | Jul 13, 2023 | Communications, Digital Workplace
What are the most pressing issues and opportunities facing collaboration in our modern world? Teamwork has evolved from in-office discussions to remote meetings spanning both time zones and work cultures. The landscape has changed, and businesses have had to overhaul...
by Jeremy Kramer | Jun 14, 2023 | Communications, Digital Workplace
Moving to a global, digital work environment has increased the complexity of internal and external business communications. As a result, companies are increasingly leaving outdated PBX phone systems in the past, instead turning to cloud-based, single-platform...
by Tony King | Jun 5, 2023 | Cloud, Communications, Digital Workplace
Various Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms have emerged in response to the surging communication needs of enterprise-level companies. UCaaS tools are oriented toward internal collaborations, whereas CCaaS...
by Neal Marksberry | May 25, 2023 | Communications, Digital Workplace
As teams across the globe adapt to a remote working world, companies need to provide communication systems that connect workers wherever they are. As a result, companies are turning to Unified Communications as a Service solutions like Microsoft Teams and its...
