Client Experience

OnX OnDemand Residency Services help CIOs fill the IT efficiency gap

Every industry sector has specific IT requirements, and that means each industry is looking for specialized IT skill sets who are familiar with their ever-changing technology landscape and can meet their strategic business objectives. Acquiring technicians with years of experience can be difficult, so many companies are left with the option of hiring individuals who […]

OnX customer Survey

What we’re learning about our clients through Net Promoter Score (NPS)

OnX Rankings Compare Well So, how did we do? The majority of our clients approve of the job OnX is doing for them. Our NPS is 50.6, which is considered excellent by survey standards. We also scored well above the average score for all industries (44) and for our closest industry, technology/hardware/software (32.5). Regionally, OnX […]

A successful VMworld 2014 for OnX

A successful VMworld 2014 for OnX

VMware’s Stephane Asselin and I received great feedback on our presentation “EUC1289 – What’s New in End User Computing: Full Desktop Automation and Self-Service,” which carries on the great work our OnX team is doing with our customers. We had over 370 people attend the talk. Not only was our session well attended, but also […]

2 ways to learn what’s new in end user computing

2 ways to learn what’s new in end user computing

In addition to Stephane, we were able to work together with our original good cop/bad cop publishing team; Joan Murray, Ellie Brue from VMware Press (I won’t tell you who the good cop or the bad cop was.) They are, and continue to be very supportive of our thoughts and ideas. Our technical editors were […]

What are YOUR stages of VDI opinion?

What are YOUR stages of VDI opinion?

Stage 2 – Denial But wait… We need to buy so much extra VDI software, servers and storage hardware. Plus, what about our heavy graphics applications, old homegrown software and user experience? Forget about it! This looks too expensive and there are too many unknowns here. Stage 3 – Cautious acceptance Okay… It looks like […]