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Obstacles and gains on the path to application rationalization

July 30, 2024

Application rationalization, defined In essence, application rationalization involves reviewing every application and platform in a company’s technology ecosystem and validating their necessity. Following a standardized process allows an organization to inventory and analyze its portfolio and determine whether to remove, replace, retire, consolidate with another app, or modernize each application. The goal is to streamline […]

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Making retail smarter with AI in IoT from Cisco Meraki

December 10, 2024

Building a roadmap to a connected store The power of IoT deployments is in their flexibility. A wide range of networkable device types makes innovative, customized solutions much more achievable—particularly when you engage the help of an experienced integrator with industry expertise. Retailers have leveraged Meraki AI-powered IoT devices to create targeted solutions to some […]

The future of AI in retail: Juniper Mist

December 3, 2024

Discover five of Mist AI’s key advantages in the retail sphere and see how OnX managed network support helps deliver their full transformative potential. Introducing Marvis Marvis is Mist AI’s Virtual Network Assistant, and a valuable AI addition to your technology team. Generative AI and large language model training, fueled with data from Mist AI, […]

Cloud solutions in retail are revolutionizing the industry

November 26, 2024

OnX is partnering with a growing number of retailers seeking expert support for cloud solutions that merge managed cloud Network as a Service (NaaS) and Unified Communications as a Service (UCaaS) to improve overall operations. Additionally, OnX manages the implementation of embedded tools and several AI platforms that can drive data analytics for advanced customer […]

Seven contact center trends to enhance your digital work environment

November 19, 2024

Seven transformational contact center trends 1. Assistance for agents AI can provide agents with the support they need to minimize burnout. Functions that support agents may include: 2. Self-service developments Self-service can help compensate for low staffing levels by providing automated answers to the most asked questions. The latest automation developments for contact centers include […]

Integrating AI and automation into modern CCaaS platforms

November 12, 2024

Learn more: Retailers turn to AI to improve customer experience Common contact center obstacles Certain roadblocks can hinder contact center efficiency, such as inadequate staffing. As with many other industries, contact centers struggle to balance customer demand and the number of employees required to meet that demand. The rise of hybrid workplaces has compounded this […]

Harnessing the power of contact centers and AI-powered data for retailers

November 5, 2024

Retailers have a unique opportunity to evolve operations by merging the extensive data available to contact centers with the insights generated through AI. This analysis will review the capabilities of AI technologies to enhance the capabilities of cloud-based communications platforms and how retail professionals can best implement them. The potential of CCaaS and UCaaS in […]

Five critical cybersecurity vulnerabilities revealed in pen testing

October 29, 2024

Watch video: Top 5 Cybersecurity vulnerabilities uncovered: OnX Penetration Testing Countdown of vulnerabilities discovered in pen testing Number 5: Absence of security headers for applications One frequent vulnerability found in web application pen testing is the absence of security headers. Headers like HTTP Strict Transport Security (HSTS) enforce secure connections, and other headers can help […]

The OnX managed IT services advantage

October 15, 2024

This blog will outline the OnX suite of managed IT services and the advantages of working with a managed service provider (MSP). The advantages of OnX managed IT services OnX’s centralized controls consolidate your IT visibility into a single pane of glass and help prevent tool sprawl. Our experienced team provides IT solutions that help […]

Cybersecurity Awareness Month: Staying safe with AI Solutions

October 1, 2024

All of this may seem overwhelming, but hopefully I can help make it more interesting and entertaining! First off, and no surprise, I am passionate about cybersecurity awareness, and I believe that everyone— from kids to colleagues and clients—needs to understand the constantly changing cybersecurity threats. Like others who focus on their jobs year-round, cybersecurity […]

Technology drives success and innovation in the retail industry

September 24, 2024

These challenges are compounded by the AI revolution and the increasing adoption of Internet of Things (IoT) devices demanding fast, low-latency connectivity. The businesses with the highest success rates regularly beta and deploy cutting-edge technology with AI-driven features. Effective technology in the retail industry requires data optimization The retail sector amasses a broad spectrum of […]