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How technology in the retail industry benefits retailers and consumers alike
Rapid advancements in artificial intelligence (AI), automation, and smart connected store solutions are transforming the retail industry at breakneck speed. In our most recent Retail Tech Talk, Senior Vice President of Solutions Consulting Justin Rice and Field Chief...
AIOps in networking improves perimeterless security
IT experts are continuously capitalizing on the multidisciplinary strength and adaptability of artificial intelligence (AI), among the most significant prospects for advancement is cybersecurity. Technology adoption is causing businesses to store an increasing amount...
Leveraging AI to maximize the Microsoft ecosystem: How to use Copilot for meetings with Microsoft Teams
Distributed workplaces are now commonplace, and virtual meetings that depend on digital tools like video, chat, and voice are a daily occurrence. Team members across the organizational structure often have increased workloads, making multi-tasking a standard operating...
Integrated communications systems drive greater efficiency for dispersed workforces
The online retail industry has drastically changed how businesses operate. Virtual workforces have led to substantial savings for both employees and employers. With improved work-life balance, staff members are more motivated and productive during their workday....
Reducing risk when adopting networking AI
Research shows that the AI networking market is expected to increase to $192 billion during the next decade, up from $15 billion today. This represents a year-over-year jump of more than 30% and is only the start of AI’s future in networking. Networking AI, which has...
Elevate legacy technology systems with cloud managed services
Anyone who works in IT knows there is no avoiding the discussions surrounding cloud-based solutions. According to 2024 Trends in Cloud & Managed Services Transformation, published by S&P Global, cloud managed services are a fundamental element of enterprise IT...
Privacy in the Cloud: Fortifying data protection with business processes
Cloud infrastructure is swiftly becoming the essential foundation for a flexible, modern enterprise. More and more organizations are well into their cloud migrations and are reaping rewards through unprecedented scalability and next-generation speeds. However, many of...
The Dark Art unveiled: countering AI phishing tactics with AI phishing detection
Phishing attacks have become so commonplace that something new had to come along to up the game. A significant concern in cybersecurity for more than 20 years, phishing tactics are shared widely and dissected in blogs and other professional exchanges among security...
AI and digital modernization increase the need for public cloud services
The concept of "digital modernization" underscores a pivotal shift in the business landscape. Companies are transitioning from a traditional product-centric model to one that prioritizes digital services. This transformation is underpinned by the critical role of...
Nine best practices for seamless AI integration in UCaaS
Unified Communications as a Service (UCaaS) has transformed how enterprises collaborate by combining various channels—such as voice, video conferencing, and messaging—into a single platform. Just as UCaaS has revolutionized communications, integrating artificial...
Ten steps to preparing your business for AI communications
Enterprise communications are shifting thanks to cloud computing and AI. The tools enabling virtual workspaces operate with greater functionality and efficacy and have a more user-centric design because of generative AI (GenAI). Natural language processing (NLP) is...
Crafting a winning AI strategy for cybersecurity: Empowering teams with technology and insight
In the realm of cybersecurity, the future is increasingly shaped by AI. With cyber threats becoming more sophisticated and frequent, traditional security measures are struggling to keep up. AI is stepping in as a powerful ally, offering faster, smarter detection and...
SASE and SD-WAN usher in the next era of cloud networking for retailers
Technology is expected to be a significant factor in the retail industry’s efforts to offset waning customer demand in 2025, according to Forrester Research’s 2025 retail predictions. Retailers will continue leveraging tech solutions like cloud networking that...
OnX values strategic technology partnerships with industry-leading innovators
Forming strategic technology partnerships is essential in today's rapidly evolving tech environment. Being an outstanding technology partner extends beyond just providing top-tier solutions. Leading tech partners collaborate with OnX to place our clients' business...
Making retail smarter with AI in IoT from Cisco Meraki
Retailers have two primary tools to differentiate themselves in the marketplace: cost efficiency and stellar customer experience. While the two can often compete, most retail businesses seek a balance. In today’s landscape, evolving technologies offer retailers...
The future of AI in retail: Juniper Mist
The retail industry bridges the gap between online and in-person commerce in a way that few other industries do. In-store shopping, material goods, and traditional customer service are enhanced and transformed by e-commerce, online marketing, and social media. With...
Cloud solutions in retail are revolutionizing the industry
Modern retailers recognize that cloud networking is indispensable to their business. Cloud solutions in retail provide a more effective, dependable replacement for expensive infrastructure, pricey bandwidth, enterprise WAN, and legacy multiprotocol label switching...
Seven contact center trends to enhance your digital work environment
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
Integrating AI and automation into modern CCaaS platforms
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
Harnessing the power of contact centers and AI-powered data for retailers
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
Five critical cybersecurity vulnerabilities revealed in pen testing
As Cybersecurity Awareness Month wraps up, the importance of securing our digital environments remains paramount. One of the most effective methods to pinpoint weaknesses in your organization’s security is through penetration testing, or "pen testing." This process...
The OnX managed IT services advantage
It’s “game on” for IT leadership with modernization goals to drive efficiency within the constraints of tech budgets. There are many challenges to overcome before realizing these goals, including traditional technology and applications, the endless proliferation of...
Embracing Digital Transformation with OnX: Your Technology Advisor
In today’s fast-paced business environment, staying competitive means evolving quickly. Digital transformation is no longer optional; it’s a necessity. Growing businesses and cost conscience government agencies are leveraging cloud, communications, and other...
Cybersecurity Awareness Month: Staying safe with AI Solutions
Welcome to Cybersecurity Awareness Month! This international effort is an excellent opportunity for experts to highlight emerging scams and risks and equip people with the knowledge and tools to defend against cyber threats. This month, let's explore how AI solutions...
Technology drives success and innovation in the retail industry
Today’s shoppers want quick, consistent Wi-Fi connections As the digital retail marketplace advances, customers expect seamless technology in the retail industry. Consumer purchasing patterns show that customers demand a faster payment process with increased...
Improve supply chain security and optimization with cloud computing
Why supply chain security matters Supply chain management is more complicated than ever before. Weak supply chains face increasingly complex threats from malware and cyber criminals seeking a rear entry point to a business’s IT infrastructure and networks. To deter...
AI-driven data analytics give retailers enhanced customer insights
The retail industry has changed significantly in recent times. From the pandemic to supply chain issues compounded by a worker deficit and the introduction of AI to improve the customer experience, the retail sector has been forced to evolve rapidly. Intuition,...
Boosting company impact through UCaaS security and compliance
Unified-Communications-as-a-Service (UCaaS) has become necessary for businesses with a dispersed workforce. UCaaS security and compliance are essential to a successful integrated communications platform. According to an April 2024 Allied Market Research report, the...
AWS Government Competency: Upholding public trust without sacrificing cloud innovation
The road to digital transformation is more difficult for government agencies. They face stringent regulations, are appealing targets for cybersecurity threats, and are often behind the curve regarding modern IT infrastructure. The stakes are high, but the pace of...
Remote working security risks: Safeguarding today’s workspace
The modern workplace has undergone a significant shift. Today’s ever-growing international economy sees executives, employees, and customers increasingly dispersed. Staff members continue to demand the ability to work remotely and during hours that suit their personal...
The logic driving IT modernization with multi-cloud architecture
The demand for IT modernization is creating a surge toward multi-cloud architecture to achieve greater efficiency, cybersecurity, and scalability. Change is essential for businesses to stay competitive in the modern marketplace, where everything from operations to...
Reinforcing disaster response infrastructure: CCaaS and disaster communications
The consequences of service interferences on client experience and business credibility Global business leaders are revolutionizing their contact center operations with new investments in Contact Center as a Service (CCaaS) solutions. This market is expected to...
Enhanced cybersecurity services: Partnering with a managed security service provider
Justin Rice, Vice President of Solutions Consulting, and Jon Lloyd, Practice Principal, discuss the issues businesses face when working with numerous cybersecurity service providers and security solutions, and why there should be greater platformization in...
Obstacles and gains on the path to application rationalization
At the turn of the 21st century—as computing became increasingly integral to business success and organizations began to increase their IT spending—corporations found themselves in the position of needing to justify every technology expenditure. Today, companies find...
Retailers turn to AI to improve customer experience
Fundamental shifts in the retail marketplace mean retailers face a landscape full of unknowns. Customers expect more engagement on new and varied channels, all while labor grows scarcer. In the last few years, we have seen accelerated digital transformation and...
IT modernization through cloud transformation in 2024
Cloud computing is reaching new peaks in 2024. According to Gartner, spending on cloud technologies worldwide will reach $678.8 billion this year—a meteoric increase of 20.4%. But where innovative cloud offerings used to shape organizations’ cloud transformation, the...
Integrating AI and cybersecurity: Emerging threats and strategies
Without a doubt, the integration of artificial intelligence (AI) has transcended trendiness to become a pivotal agent of change in the rapidly evolving landscape of cybersecurity. Today, AI solutions hold the promise of revolutionizing the way enterprises identify,...
The business impact of cloud computing: Exploring the role of the Cloud in the future of IT
The future of enterprise is in the Cloud In today’s technology landscape, cloud computing continues to be a new paradigm for many businesses. But Gartner forecasts that by 2028, the Cloud will be essential to the infrastructure of most organizations. This shift is the...
Bolstering productivity at work: Strengthening the digital workplace with embedded AI
This Tech Talk focuses on embedded AI and its ability to drive greater workplace efficacy. Host Lance Hart and speakers Justin Rice and Jon Lloyd discuss how embedded AI can benefit employees during sales calls, follow-ups, meetings, and content creation. They also...
Unified commerce: a single solution to revolutionize retail
Issues facing the retail industry The most significant change affecting the retail sector recently has been the evolution of unified commerce. However, this technology is primarily a response to the many other factors impacting retail in the last decade or so. The...
Making the case for retail technology services through ROI
Quantifying the return on investment (ROI) for any one retail technology implementation is notoriously difficult. Multiple factors—some which are friendly to metrics, and some which resist measurement—contribute to the overall picture of a particular solution’s value,...
Strengthening the edge: The acceleration of MXDR, AI, and cybersecurity
For early Internet users, AI and cybersecurity weren’t even discussion topics. The only complication on many users’ radars was a tedious dial-up connection. Three decades later, cybersecurity has become a critical part of being online. According to a February 2024...
Securing funding to prioritize cybersecurity risk management strategy
A recap of the episode Inside the CISO's Office: Navigating cybersecurity funding and legal risks On this episode of Inside the CISO'S Office, vCISO John Bruggeman converses with Allan Hackney and Jim Studer, each a current consultant and former CIO of several large...
Defining security assessments: Risk, compliance, and security frameworks
What is the difference between a security assessment, a risk assessment, and a zero-trust assessment? What about a penetration test? Or a compliance assessment for HIPAA or PCI DSS? Keeping the different types of security risk assessments straight for non-security...
The state of cloud network security, SASE, and SD-WAN today
Hybrid workplaces are now a permanent fixture in the business world. For enterprises, they often come with a fragmented combination of public and private cloud networks, along with other cloud services. Securing user data remains one of the primary objectives of...
On the CISO path: Galvanizing female tech professionals and improving cybersecurity in aviation
United Airlines Vice President and CISO Deneen DeFiore sat down with our vCISO John Bruggeman to share her views on progress in the tech sector, its impact on cybersecurity in aviation, and the difficulties cybersecurity executives contend with due to cyber-crime...
AI infrastructure: Modern data management for insight-driven strategy
Artificial intelligence (AI) is ideal for managing vast amounts of data. When adequately deployed, AI standardizes, aggregates, and organizes raw data to be harvested for insights and to drive profits. However, several key risks must be considered when implementing AI...
Cloud security benefits: Protecting revenue and operations
By 2032, the global cloud services industry, valued at $454 billion, will surpass $2 trillion—demonstrating the rapid growth driven by businesses embarking on their cloud transformation journey. There are many potential cloud security benefits, including improved...
Nine essential security benefits of cloud technology
Gartner predicts 70% of all digital workloads will be in a public cloud by 2025. With this rapid increase in dependence on the Cloud, cloud security is more important than ever. Companies must implement protocols, frameworks, and tools that protect cloud resources to...
Major shifts in retail technology signal the latest tech evolution
The modern retail environment relies heavily on reliable and secure networks. SD-WAN effectively supports critical retail technologies from point-of-sale systems and handheld devices that staff and shoppers use, to portable computers, Internet of Things (IoT) devices,...
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