by Katrina Davis | May 27, 2025 | AI, Cloud, Communications, Digital Workplace, Managed Services
Customer demand and transformative technology continue to drive the consumer service industry forward. As modes of communication become increasingly prolific, business sectors, the companies that operate within them, and their customer bases are growing their...
by Chris Munoz | Feb 18, 2025 | Cloud, Digital Workplace, Disaster Recovery, Managed Services
Anyone who works in IT knows there is no avoiding the discussions surrounding cloud-based solutions. According to 2024 Trends in Cloud & Managed Services Transformation, published by S&P Global, cloud managed services are a fundamental element of enterprise IT...
by Chris Munoz | Oct 15, 2024 | Cloud, Communications, Digital Workplace, Managed Services, Security
It’s “game on” for IT leadership with modernization goals to drive efficiency within the constraints of tech budgets. There are many challenges to overcome before realizing these goals, including traditional technology and applications, the endless proliferation of...
by Chris Munoz | Aug 15, 2024 | Cloud, Managed Services
The demand for IT modernization is creating a surge toward multi-cloud architecture to achieve greater efficiency, cybersecurity, and scalability. Change is essential for businesses to stay competitive in the modern marketplace, where everything from operations to...
by Keith Talbot | Aug 13, 2024 | Communications, Digital Workplace, Managed Services
The consequences of service interferences on client experience and business credibility Global business leaders are revolutionizing their contact center operations with new investments in Contact Center as a Service (CCaaS) solutions. This market is expected to...
by Jana Korfhagen | Aug 6, 2024 | Managed Services, Security
Justin Rice, Vice President of Solutions Consulting, and Jon Lloyd, Practice Principal, discuss the issues businesses face when working with numerous cybersecurity service providers and security solutions, and why there should be greater platformization in...
