by Katrina Davis | May 27, 2025 | AI, Cloud, Communications, Digital Workplace, Managed Services
Customer demand and transformative technology continue to drive the consumer service industry forward. As modes of communication become increasingly prolific, business sectors, the companies that operate within them, and their customer bases are growing their...
by Tim Burkhart | Jan 14, 2025 | AI, Communications, Digital Workplace
Unified Communications as a Service (UCaaS) has transformed how enterprises collaborate by combining various channels—such as voice, video conferencing, and messaging—into a single platform. Just as UCaaS has revolutionized communications, integrating artificial...
by Tim Burkhart | Jan 7, 2025 | AI, Communications, Digital Workplace
Enterprise communications are shifting thanks to cloud computing and AI. The tools enabling virtual workspaces operate with greater functionality and efficacy and have a more user-centric design because of generative AI (GenAI). Natural language processing (NLP) is...
by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
by Neal Marksberry | Nov 5, 2024 | AI, Communications, Digital Workplace, Retail
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
