by Tim Burkhart | Jan 14, 2025 | AI, Communications, Digital Workplace
Unified Communications as a Service (UCaaS) has transformed how enterprises collaborate by combining various channels—such as voice, video conferencing, and messaging—into a single platform. Just as UCaaS has revolutionized communications, integrating artificial...
by Tim Burkhart | Jan 7, 2025 | AI, Communications, Digital Workplace
Enterprise communications are shifting thanks to cloud computing and AI. The tools enabling virtual workspaces operate with greater functionality and efficacy and have a more user-centric design because of generative AI (GenAI). Natural language processing (NLP) is...
by John Bruggeman | Dec 31, 2024 | AI, Security
In the realm of cybersecurity, the future is increasingly shaped by AI. With cyber threats becoming more sophisticated and frequent, traditional security measures are struggling to keep up. AI is stepping in as a powerful ally, offering faster, smarter detection and...
by Jeremy Kramer | Dec 10, 2024 | AI, Retail
Retailers have two primary tools to differentiate themselves in the marketplace: cost efficiency and stellar customer experience. While the two can often compete, most retail businesses seek a balance. In today’s landscape, evolving technologies offer retailers...
by Jeremy Kramer | Dec 3, 2024 | AI, Retail
The retail industry bridges the gap between online and in-person commerce in a way that few other industries do. In-store shopping, material goods, and traditional customer service are enhanced and transformed by e-commerce, online marketing, and social media. With...
by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
