Katrina Davis

Seven transformational contact center trends 1. Assistance for agents AI can provide agents with the support they need to minimize burnout. Functions that support agents may include: 2. Self-service developments Self-service can help compensate for low staffing levels by providing automated answers to the most asked questions. The latest automation developments for contact centers include […]

Learn more: Retailers turn to AI to improve customer experience Common contact center obstacles Certain roadblocks can hinder contact center efficiency, such as inadequate staffing. As with many other industries, contact centers struggle to balance customer demand and the number of employees required to meet that demand. The rise of hybrid workplaces has compounded this […]