by Keith Talbot | Mar 26, 2024 | Communications, Digital Workplace, Security
The contact center world has undergone significant changes due to the rise of hybrid working models. Now, administrators have to oversee agents across the globe, utilizing new methods of reaching customers through voice, chat, instant messaging, video, and SMS...
by Kevin Johnston | Mar 12, 2024 | Communications, Digital Workplace
Adopting a software-defined wide area network (SD-WAN) has become critical to modern business operations. This architecture ensures network safety and security even in remote environments, allows IT managers to virtualize their network, simplifies the delivery of...
by Neal Marksberry | Feb 27, 2024 | Communications, Digital Workplace
The growing digital workplace solutions market It can be challenging to pinpoint the definition of the digital workplace. However, every enterprise must clearly define its digital workplace to evolve and thrive. In the collaboration space, hybrid and remote work is...
by Keith Talbot | Jan 2, 2024 | Cloud, Communications, Digital Workplace
Today’s rapidly evolving digital landscape forces organizations to constantly seek new ways to improve customer satisfaction and employee engagement. Cloud contact centers are transformational solutions that streamline communications and collaboration, empowering...
by Neal Marksberry | Sep 21, 2023 | Communications, Digital Workplace, Security
Unified Communications as a Service (UCaaS) solutions merge collaboration platforms like Cisco Webex Calling or Microsoft Teams Voice with cloud telephony. Based on these trends, it’s a safe bet that, eventually, most companies will utilize the benefits of UCaaS...
by Keith Talbot | Aug 17, 2023 | Communications, Digital Workplace
In a recent survey conducted by PwC, 73% of customers said that customer experience (CX) drives buying decisions. CXsync was created to address these challenges and to provide enterprise-level contact center solutions for businesses of all sizes. A hosted Contact...
