Service Assurance and Technical Support | OnX

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Network Operations Center

  • Operates 24×7, committed to ITIL & ITMS best practices
  • Central point of contact for customers (One phone number, one Email)
  • First response team, responsible to ensure alerts are appropriately addressed
  • Possessing sound technical skills and knowledge, the Help Desk analyst provides initial troubleshooting services

Technical Services (TS)

  • Responsible for providing technical expertise in analyzing and resolving customer technical issues
  • Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers
  • Troubleshoot problems / performance concerns
  • Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure.