OnX is partnering with a growing number of retailers seeking expert support for cloud solutions that merge managed cloud Network as a Service (NaaS) and Unified Communications as a Service (UCaaS) to improve overall operations. Additionally, OnX manages the implementation of embedded tools and several AI platforms that can drive data analytics for advanced customer insights and enhanced security measures.
Cloud networking reduces expenditures and improves retail productivity
Managed UCaaS provides retail operators with connectivity and voice tools that put retailers in control of on-demand applications and communications. Limitless locales can benefit from Wi-Fi-enabled NaaS and the data services it delivers from a single, central point. So, retailers at various locations have access to the same resources, including data analytics and wireless connections.
OnX delivers benefits through cloud solutions in retail, including:
- Enabling retailers to concentrate on their primary skillset instead of IT.
- Minimizing surplus with a single managed services partner instead of several third-party vendors.
- Diminishing the hiring and onboarding of more IT staff and reducing staff training.
- Merging VoIP, web conferencing, collaboration processes, and contact centers so that they are unified with streamlined functionality.
- Cutting the cost of maintaining equipment and investing in new equipment.
- Shifting the implementation process for improved services to OnX.
- Scaling on-demand.
- Accurately forecasting monthly IT expenditures with rates based on consumption.
- Growing secure AI implementation and optimization throughout the business.
- Enhancing security measures and adherence to compliance standards.
Single-dashboard management for a host of solutions
UCaaS and NaaS combined give retailers access to many communications platforms, such as voice, contact centers, access points, optical sensor cameras, firewalls, phone, collaboration applications, long-distance, VoIP, and networking. However, a single-pane-of-glass view that functions in real time provides retailers with the data and performance metrics needed to assess the alignments of objectives with current outcomes.
Cloud in retail offers greater efficiencies and a consolidated view of IT operations in addition to a complete evaluation that would otherwise require the services of several vendors.
AI has multiple benefits for retailers
AI is streamlining day-to-day retail operations and how retailers and customers engage. Cloud infrastructure in retail is secure, fast, and easily scalable—three elements necessary for successful AI integration. Therefore, the retail industry is putting AI to work in several ways.
- IoT devices, like sensors and cameras, produce real-time data analysis for a deeper dive into consumers’ in-store shopping habits.
- Next-generation interactive virtual agents (IVA) and tools that support omnichannel platforms take the legacy contact center to the next level.
- Meeting notes and video conferencing are complete with instantaneous translation and automated transcription.
- Prognostic analysis enhances supply chain oversight, logistics, and shipping.
- Automatic workflows and collaborative tools enhance staff interactions.
Learn more: Major shifts in retail technology signal the latest tech evolution.
Overcoming the latest security threats in retail
AI has proven transformative for modern technology, driving more innovation than ever before. But with those benefits also come new security concerns. Cybercriminals are making the most of generative AI to create new deep-fake tech that mimics the voices of organizational leadership and more compelling phishing scams. Threat actors can also leverage large language models (LLMs) to publicly disclose an organization’s proprietary information or alter AI.
Companies must partner with a managed security services provider (MSSP) with the ability to deploy cutting-edge AI-powered security solutions to counter highly developed cybersecurity threats and detect even the most obscure vulnerabilities.
Learn more: Integrating AI and cybersecurity: Emerging threats and strategies.
OnX keeps retailers PCI-compliant
Most retail businesses process credit card payments, but those transactions introduce security risks. OnX provides cloud and NaaS solutions in retail that keep consumer payment details safe, integrate with existing solutions that keep retailers adherent to payment card industry compliance standards, and include the benefits of intrusion prevention systems (IPS) and intrusion detection systems (IDS). Potentially at-risk data can be safeguarded by anti-malware solutions as well as a segmented network that restricts attackers’ access to the entire network.
Cloud in retail is a dynamic solution for comprehensive analysis
OnX performs an initial evaluation that accesses client vulnerabilities and durability to make improvements where necessary. The assessment also prognosticates future consumer shopping trends and spending habits specific to the retail client.
With the OnX portfolio of cloud solutions, retailers have the power to pinpoint consumer purchasing patterns and demographics. They can also monitor the return on consumer loyalty initiatives and in-store traffic patterns and contact customers directly with promotional offers.
Joining forces with retailers for effective cloud solutions Cloud services are even more effective in retail with merged NaaS and UCaaS solutions. Retail professionals can also take advantage of cutting-edge AI products to become more efficient and productive and improve the customer experience. However, with new technology come new risks when the relevant security measures and monitoring programs are not implemented. Get on board with the leading retailers who trust OnX to enhance their operations and security and help them optimize their performance.
Get in touch to learn how OnX cloud solutions can deliver enhanced scalability and future readiness to your business.