As distributed work becomes standard across industries, businesses must find new ways to enable collaboration and team-driven innovation. The foundation for this work can be a unified communications solution, a comprehensive communications platform that consolidates an organization’s enterprise communication tools into a single, easily accessible whole.
These solutions help teams by:
- Powering enhanced collaboration – Go beyond basic team-oriented communications by letting organizations find new ways to collaborate across space and time.
- Safeguarding innovation – Allow businesses to continue evolving while protecting themselves against cyber threats.
- Positioning for more tech transformation – Build the foundation for modernizing tech infrastructure and integrating current tech.
Here is what you need to know about unified communications solutions.
Unified communications solutions power collaboration
Across sectors and geographies, an increasing number of workers are already either hybrid or remote. What makes that flexibility possible is location-independent unified communications solutions, which enable employees to stay engaged from anywhere through:
- Frictionless voice, video, and text communication.
- Seamless team conferencing.
- Collaborative digital workspaces.
- Seamless file sharing.
- Shared file storage and version control.
- Shared scheduling and productivity tools.
- AI tools that can manage repetitive tasks, such as taking meeting notes.
Read more: Integrated communications systems drive greater efficiency for dispersed workforces
Easy integration with your tech ecosystem
Unified communications solutions do not have to be standalone implementations. They can easily integrate with your organization’s existing tech infrastructure. For example, UC solutions work exceptionally well with customer relationship management platforms as they can automatically log, summarize, and transcribe customer interactions and derive insights from a customer’s contact history. These features can help customer service agents in real time, building customer satisfaction and brand loyalty. UC solutions also integrate well with cloud storage and productivity platforms, ensuring employees can tackle work on the same files simultaneously.
Also read: Remote working security risks: Safeguarding today’s workspace
Positioning for speedier tech transformation
The near-term benefits of implementing unified communications solutions are streamlined workflows and increased productivity. In the long term, UC solutions can help your organization move toward a more flexible tech infrastructure, improve business insights with better data, and enhance employee experience.
- Better flexibility: UC solutions can scale quickly to adapt to changing circumstances, making them a more flexible operational expense.
- Improved insights: UC solutions offer a wealth of data and the ability to collect and analyze them. That gives your organization enhanced visibility into internal and external communications and enables you to compare those trends with data from other business information systems. Adding enterprise-level AI into the mix gives you a broader range of data and the power to surface valuable insights.
- Enhanced employee experience: Streamlining workflows, allowing flexibility, and personalization are some of the hallmarks of unified communications solutions. That leads to a more engaged, productive employee, which, in turn, can lead to even better customer service.
Enhance collaboration with UC solutions from OnX
Unified communications solutions offer the right platform for collaboration, productivity, and innovation to take your organization to the next level. Beyond improving the way employees work together, they are also an essential part of an organization’s next-generation tech ecosystem. They integrate with other critical systems and deliver the data you need for key business insights.
OnX has the experience and certified solutions expertise to implement a customized unified communications solution. OnX provides end-to-end support, from design to implementation to ongoing maintenance.
To learn more about what UC solutions can do for your business, contact OnX today.
