In April 2016, the CBTS Application Solutions team met with the client to discuss client’s need for custom interactive software to support a new exhibit that was opening in four months.
Client needed software that would provide visitors a deeply immersive experience; support a heavy volume of users; and provide the client’s staff with the necessary infrastructure to easily manage and update the exhibits.
Some of the key technical challenges and needs included:
- Fluid touch-screen interaction.
- Use of standard programming techniques and tools.
- 4K display / touch-screen interaction for a Timeline exhibit.
- High-definition video capturing the Story Station exhibit booths.
- A custom Content Management System (CMS) that will allow the client to maintain database-driven content and approve videos prior to public release.
- Children’s Online Privacy Protection Rule (COPPA) compliance to protect content created by visitors under the age of 13.
- Infrastructure to support heavy interactive use among high volume of customers.
CBTS leveraged the following technologies to accomplish the client’s objectives on budget and on time:
- Each workstation runs as a dedicated Central Processing Unit (CPU) using the Windows 10 operating system and solid state drives.
- For the back-end technology, a Microsoft WebAPI RESTful service handles all exhibits’ interaction with the database, video uploads, notifications, and cloud-based content sync with the local CPUs.
- The custom Content Management System (CMS) was developed in Microsoft MVC .NET and is hosted in the cloud.
- The database server is the Microsoft SQL Server, also hosted in the cloud for ease of scaling in / out based on demand.
- Microsoft SendGrid provides the platform for automated e-mails to visitors.
- Google Chrome is the dedicated browser to run the HTML5 software and provides the necessary support for experimental video interaction with high-definition camera devices and full kiosk control.
Three separate interactive exhibits were developed for the client:
- 75” 4k multi-touch display.
- Database-driven historical events.
- Visitor can swipe through the years, touch a specific year for more information, and interact with the multiple events for that given year through videos and other content.
- Two 32” high-definition, multi-touch display monitors.
- Database-driven interactive tabs for each annual Humanitarian Awards event.
- Visitors can learn the history behind the awards and also watch all videos of the ceremonies for any given year, including performances and inspiring videos on award recipients.
- Five 32” high-definition, multi-touch display monitors, plus 1080p high-definition cameras and sound isolated microphones.
- Visitors create and watch inspirational videos of themselves and other visitors.
- This interactive experience allows up to 3 visitors in one booth to share their experiences with