Supporting customers, partners, and employees

The impact of the Coronavirus is being felt around the world. OnX is monitoring the situation closely, and has the safety of our family and employees top of mind. We are also committed to supporting our customers and partners as organizations evaluate how to address the challenges that come with navigating the spread of this pandemic.

We have outlined our steps to minimize the impact to our customers as well as steps you can take to help mitigate the effects of major workplace disruptions caused by the Coronavirus. Please reach out to your OnX account representative if we can help you.

A letter to our Customers

COVID-19 support and resources

To support our clients and communities, we have compiled resources to help your organization navigate the unexpected technology and security challenges.

Our current state: A perspective from our CSO during the COVID-19 crisis

This crisis we are in is not over, and although we have been talking about pandemic response for as long as I have been around security and BCP teams, it is very hard to anticipate, plan for, and react to black swans.

By: Leo Cronin
March 27, 2020

Considerations for remote work

Today’s enterprise leaders understand traditional face-to-face communication isn’t always the most efficient way to conduct business, especially in times of crisis. With the COVID-19 pandemic upon us…

By: Tony King
March 18, 2020

The Effects of the Coronavirus on Cybersecurity

While we’re all struggling to deal with the new reality imposed on us by those mean little viral microbes, the world carries on around us. There are a few ways we at OnX Canada have noticed the Coronavirus impact cybersecurity.

By: Justin Hall
March 19, 2020

Additional resources

Here are additional resources and blogs highlighting thought leadership.

Live events and webinars

Get helpful information from technology leaders about their response to the COVID-19. Leaders will share best practices and lessons they have learned about topics ranging from, remote work, security, collaboration and other complex issues. You can find registration links below, or recordings of previously held events.

Technology Information Exchange: Supporting a Remote Business

Wednesday, April 1st
9:00am – 10:00am

Cincinnati Bell, OnX Canada’s parent company, will host an interactive webinar featuring Leo Cronin, CSI of Cincinnati Bell Inc., Tim Beck, VP of IT Cincinnati Bell and Nick Butturini, Sr. Technical Sales Engineer, CBTS.

Topics covered:

  • Cincinnati Bell’s work from home plan
  • Keep remote environment safe and secure
  • Recommendations for implementing connectivity and collaboration tools

Check back soon to view the recording.

Information Exchange: Best Practices for Team Collaboration and Work from Home

Wednesday, April 1st
9:00am – 10:00am

OnX will host an interactive webinar featuring subject matter experts from our Communications Practice. They will share best practices and actionable insights gathered during client engagements.


  • Greg Samuels – Sr. Director, Communications Practice
  • Steve Harris – Sr. Director, Service Delivery
  • Dave Absalom – Director, Enterprise Solutions
  • Jon Lloyd – Director, Cloud Networking
  • Christopher Pope – Director, Solution Design

CIO Information Exchange: Best Practices for Leading During Crises

Wednesday, March 25th

OnX is committed to providing thought leadership content to help our customers through the COVID-19 health crisis. This CIO Information Exchange brought valuable insights and best practices from a panel of IT leaders. The panel of CIO’s and CTO’s shared their thoughts on adapting to the current pandemic, the resulting technology challenges, as well as best practices for leading during crisis situations.

IT panel includes:

  • Russ Mayer – Current Board Member Cincinnati Bell, Retired CIO of GE
  • Jim Fowler – CTO Nationwide Insurance
  • David Burns – CIO GE Aviation
  • Kevin Murray – CIO Cincinnati Bell