OnX Rankings Compare Well
So, how did we do? The majority of our clients approve of the job OnX is doing for them. Our NPS is 50.6, which is considered excellent by survey standards. We also scored well above the average score for all industries (44) and for our closest industry, technology/hardware/software (32.5).
Regionally, OnX Canada scored an impressive 75.9, and OnX U.S. scored 67.9. The feedback we received shows that we have done an excellent job supporting clients in building technology solutions and providing professional and managed services. We also received feedback indicating we need more focus on the delivery of our digital services.
We appreciate the opinions that have been shared so far and look forward to future surveys that will help us deliver the best possible solutions and services over time.
To learn more about NPS and how it’s used to help organizations get better, here’s a link with all the details: