This change is also driving change in the governance structure of the IT organizations I meet with. CIO’s are looking for IT Service Management experience in their employees and partners. There’s more time spent on the relationship with a supplier instead of just commodity pricing. Governance meetings are driven by metrics and dashboards, not change management. Some organizations are struggling with this change; especially those with older work forces who are used to maintaining responsibility “silos” of operational control. For these organizations they risk IT becoming more of an inhibitor than an enabler to the business. When this happens, IT becomes marginalized and Business Units end up going around the roadblock to get what they need. How many IT organizations have said, “no” to a project, only to find out six months later that a Business Unit is now using a SaaS offering to do the same function without IT involvement? There is no doubt about it. IT organizations are being faced with this question, “What do we want to be when we grow up?” Some will become enablers to the business, while others will become inhibitors, and will eventually be marginalized or outsourced.
Well, needless to say I did not try and explain all this to my child when I was asked the question. Instead, being reminded of the words of my spouse who regularly reminds me I’m the biggest kid in the family, I responded, “Honey, I don’t ever want to grow up!” She laughed and we went outside to play in our backyard.
Steve Harris, Chief Technology Officer – Canada, OnX