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Case Study: Telecommunications giant seeks call centre support

When a growing telecommunications company is looking to further expand their call centre environments, they rely on expertise of OnX Enterprise solutions.

When a company needs more space and to have cost effective deployment, they choose OnX Enterprise Solutions to make it happen.

In this case, a large telecommunications company was looking for a way to meet their spacial and infrastructural needs while keeping costs low. As their call centres grew, the company was running out of storage capacity and was unable to meet the deadlines required for housing new representatives with functional hardware and software. They were in need of a cost-effective alternative with a fast turnaround time.

OnX addressed their infrastructure issues by designing an Application Delivery Infrastructure and deploying a Citrix solution for all of their desktops across the country. This allowed the company to house new call centre employees at a faster rate and was significantly more cost-effective. By implementing a utility-based solution that included Hardware, Software and Storage the Telecommunications Company was able to save over $1 million dollars per year.

By designing a new software and infrastructure, OnX Enterprise Solutions is able to create more efficient work environments for companies of all shapes and sizes. We utilize a combination of Software, Hardware, OnDemand Consultation and Storage Optimizations in order to provide cost-effective and time saving solutions.

OnX is good for your company’s waist line and bottom line.

Tags: Application Delivery , B2B , business to business , call center , call centre , Citrix , cloud , cloud computing , computers , computing , data , functionality , Hardware , Infrastructure , IT solutions , onx , private cloud , Software , solutions , storage , telecommunication , telecommunications , the cloud , Utility.

 

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