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Are data services like water or electricity?

Source: CIO.com, Author Matt Watts.

I know it sounds strange to many in the IT world, but your customers are starting to think of your service as a utility.

Yes, that kind of utility: gas, water, electricity. Something they turn on with the press of a button or the flick of a switch. They don’t particularly care where it comes from, so long as it’s on when they want it, and delivered without glitches at an affordable price.

This type of thinking—whether or not you share the thought—will affect the way you build and develop your data transmission infrastructure.  [Read more …]

 

 

 

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