Shannon Mullen is the Vice President of Customer Experience. Shannon’s focus is advocating for the customer and ensuring that every interaction, from pre-sale through post-sale, delivers a consistent, best-in-class customer experience. She most recently served as Vice President & Corporate Controller for OnX’s parent company Cincinnati Bell Inc.
Shannon joined the company in 2004 in the SEC reporting and corporate accounting group. From 2006 through 2017, Shannon held numerous positions in Finance, supporting multiple business units. In 2017, Shannon moved into the role of Vice President & Corporate Controller, serving in this position until 2019. Prior to joining the company, Shannon was an Audit Manager at KPMG LLP.
Shannon attended Miami University and earned her bachelor’s degree in accounting, and is a certified public accountant.