Flexible and Convenient Service Desk Software Platform

With our hosted ITSM solution, delivered as-a-service, you can eliminate the overhead, administrative and management commitments typically required when selecting service management software based technology. You will have your own secure environment and protected data that will address the highest of security and compliance regulatory standards.

  • Service Management Software – Scale is based on number of concurrent users
  • Delivered as a hosted model in an OnX secure facility
  • Based on ITIL® best practices and ITSM standards
  • Enables 24×7 operational support across your organization


OnX offers a flexible and convenient platform that provides insight into your ongoing IT operational projects such as incident, project, problem, and release management. Users can easily create tickets that are routed through an escalation process that is predetermined based on urgency and the nature of the ticket and provides management insight into addressing ongoing issues.

  • Lead the Charge: Foster an environment that creates order and structure to manage day-to-day issues so that you have time to focus on the critical elements of your business
  • Extended Support: Our operational team and systems become an extension of your operations without having to add headcount
  • Measured Success: Monitor, document and track all service desk requests and end user issues to report and measure your operational success and set business goals
  • Scalability: As your business grows, your operations team requires a platform that will bring stability and reliability so that the systems and applications that power your growth are being implemented and managed in a predictable manner

Service Desk Dashboard for Monitoring, Escalation and Reporting

Service Desk Software is a web based integrated IT Service Management (ITSM) software solution which is delivered in a hosted “as-a-service” model that is firmly rooted in the foundational best practices of ITIL® framework. OnX can manage daily Incidents and Service Requests, or utilize our robust processes (Incident Management, Problem Management, Change Management, Configuration Management, Release Management, and more) to fully integrate your organization’s ITSM processes.

Service Desk Software delivers standard functionality for common infrastructure support requirements and is a framework based on prescribed methodologies. OnX does allow for flexibility to add, move or change various functionalities based on your unique requirements.