TORONTO, Ontario and NEW YORK, NY: OnX Enterprise Solutions, a leading enterprise data center IT solutions provider, today announced the launch of two new IT Service Management (ITSM) offerings for its OnX Managed Services division – Service Desk Support and Service Management Software. Each solution allows clients to track and resolve IT problems in an efficient and cost effective manner and improve the operations of the business as a whole.
Service Desk Support provides businesses with desktop support from a responsive team of help desk personnel that can resolve incidents quickly. Available in multi-level support tiers, Service Desk Support is customizable and allows alerts, tickets, workflow and escalation procedures to be tailored to a client’s specific needs.
Service Management Software is a platform that allows a client’s IT support team to receive and capture incidents, create tickets, isolate problems, and assess incidents for fast resolution. It provides 24×7 support and trending analytics to identify operational bottlenecks, set key performance indicators and consistently improve delivery. It can be delivered in tandem with Service Desk Support or as a standalone service.
Both solutions provide sophisticated triage of support incidents that enterprise organizations face on a daily basis and, as a result, improve an organization’s IT operations and end-user satisfaction. Both Service Desk Support and Service Management Software are based on global ITIL best practices.
“At OnX Managed Services, we’re committed to looking for new ways to support our clients’ day-to-day operations and our new Service Desk Support and Service Management Software solutions help clients standardize their own IT delivery and, in turn, free up time to focus on other business priorities,” said Wayne Kiphart, President, OnX Managed Services.
The new solutions are the latest offerings in the OnX suite of Cloud and Managed Services that include traditional dedicated private hosting, multi-tenant managed cloud solutions for enterprise production infrastructure, and data backup and recovery services. In addition, OnX can extend its remote monitoring and management capabilities into existing data centers, offer network and device support, as well as deliver high-availability hosted Exchange email solutions and SharePoint as-a-Service.
About OnX Enterprise Solutions
OnX Enterprise Solutions is a leading technology services and solutions provider. The company assesses, designs, builds, secures and manages comprehensive technology-enabled solutions with specific expertise in cloud and managed services, digital services and infrastructure solutions. For more than 30 years, OnX has helped clients overcome business challenges and achieve exceptional business results through technology. OnX’s team of more than 600 IT professionals work at OnX offices throughout North America and in the U.K., with global headquarters in Toronto, Canada, and U.S. headquarters in New York, N.Y. For more information about OnX and career opportunities, visit www.OnX.com.
For more information, contact:
Roger Hamshaw, OnX Managed Services