Boosting company impact through UCaaS security and compliance

Unified-Communications-as-a-Service (UCaaS) has become necessary for businesses with a dispersed workforce. UCaaS security and compliance are essential to a successful integrated communications platform.

According to an April 2024 Allied Market Research report, the UCaaS market is expected to reach US$118.8 billion by 2031.

Allied Market Research April 2024 Report

With an increasing number of employees opting for remote or hybrid work, it is logical that more businesses are turning to a cloud-based solution that unifies various communication channels, from calls and e-mail to chat and teleconferencing. 

Coupling UCaaS with best-in-class security technology is critical to optimizing performance.

UCaaS is cost-effective

When unified communications (UC) are housed on-site, in-house IT staff must dedicate significant time to maintaining security and compliance. Regular maintenance tasks include:

• Auditing hardware and software must be audited consistently.
• Updating firmware must be updated.
• Maintaining firewalls.
• Establishing a regular patch cycle.

Running these systems increases costs for companies through energy bills and CapEx.  Additionally, it’s becoming more and more difficult to attract and retain the talent to install, maintain, troubleshoot, and secure these complex systems.

Allied Market Research projects the UCaaS market to be worth billions in less than a decade because it can reduce expenses and quickly adapt to “rising integration of advanced technologies” like UCaaS security tools.

The UCaaS security and compliance toolkit

With a cloud-based integrated communications platform, security and compliance oversight are wholly shifted to your IT partner. The support team protects data from unauthorized access and ensures you meet compliance mandates like the European General Data Protection Regulation (GDPR) and industry standards like the Gramm-Leach-Biley Act regulating customer data practices by U.S. financial institutions.

UCaaS encryption is just one tool in the arsenal of UCaaS security solutions:

• Device ID and management uses a distinct numeric code to authenticate and monitor user devices, much like manufacturers assign serial numbers to electronic devices.
• Patch management updates software to protect against possible risk exposures and ensures data compliance.
• Endpoint security makes users’ mobile devices, including smartphones, desktops, and laptops, the network perimeter. As a result, data loss prevention (DLP), antivirus software, and other security solutions can warn and block against unusual device activity and data loss.
• Secure access service edge (SASE) joins security measures, including a cloud access security broker (CASB), Firewall as a Service (FWaaS), zero-trust network (ZTN), and secure web gateway with a software-defined wide area network (SD-WAN) using a cloud architecture.  

AI advances have the capability of removing malware threats almost instantly, playing a role in monitoring and responding to cyber risks. UCaaS security and compliance tools, Network as a Service (NaaS), and Contact Center as a Service (CCaaS) are foundations of the modern digital workplace.

Simplifying security and scalability

Any tool sprawl, including security tool sprawl, will cause in-house IT staff to invest more time in managing and monitoring than focusing on objectives that directly contribute to the organization’s mission. With OnX as your partner, UCaaS security tools will modernize your operations and align your systems with your business needs.

Security control is enhanced with a customized, single pane of glass visibility. With support from a managed service provider like OnX, companies can scale and change these highly adaptable features on demand. There is no need to budget for more software or hardware.

Contact us today to learn more about how UCaaS security technologies can transform your business.